Dyson Pro Hair Care Product Support

End Customer Return Policy (Stylist/Salon returns to Premier Beauty)

  • End customer may return a Dyson machine to the Premier Beauty for a full refund within 30 days from the delivery date.
  • Dyson requests that Premier Beauty deny returns for the following reasons:
    • Returns outside the 30-day window
    • Intentional cosmetic decoration or modification
    • Warranty/service-related issues (See Warranty Service & Replacement below)

Warranty Service & Replacement (End Customer support from Dyson)

  • Dyson Pro hair care products come with a 2-year limited warranty.
  • If a machine is not functioning correctly it is covered under the Dyson warranty.
  • Premier Beauty does not have the authority to accept defective returns on behalf of Dyson.
  • Customers must call the Dyson Helpline at 866-693-9766 for warranty support.
  • Support will be provided in the form of product troubleshooting, repair and/or replacement in accordance with the product warranty.
  • When calling, end customer should be in possession of the product for troubleshooting and the product serial number for registration and warranty servicing.
  • Alternatively, business purchases (i.e., salons) can also seek support by emailing [email protected]