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Call: (847) 480-0000

Online orders over $350 receive $18.00 flat shipping (as of 1/1/25).

Order SizeCredit CardCOD (Check on Delivery)E-Check
Under $50$22.00$27.50$23.50
Over $50$21.00$25.50$22.00

Rewards orders on Credit Card receive $10.95 flat rate shipping (as of 1/1/25).


RETURNS & WARRANTIES

RETURN POLICY

If you need to return a product to Premier Beauty, please contact Client Services at 847-480-0000 for assistance with your return.

       ***RETURNS WILL ONLY BE ACCEPTED WITH A RETURN GOODS AUTHORIZATION NUMBER (RGA)***
       ***CONTACT CLIENT SERVICES AT 847-480-0000 EXT 1 OR [email protected] TO OBTAIN THE RGA***
       ***EDUCATION TICKETS ARE FINAL SALE AND NON-REFUNDABLE***
 
It is the customer's responsibility to ensure that products returned to Premier are in resalable condition and properly packaged. Premier will accept and issue credit for the following merchandise returns less freight, if applicable.
  • Products received in our warehouse within 90 days of the original purchase date
  • Products included under the issued RGA
  • Products which are brand new, unopened, in current packaging and presently distributed by Premier
  • Products which are not promotions from previous Style Insights
  • Products whose shelf life is at least 6 months from expiration
  • Products without price labels, residue from adhesive labels or markings of any kind
  • Products purchased from Premier by the invoiced Customer
  • Products which were not purchased as part of an introductory deal, swap or rewards redemption

***Please check your order immediately upon receipt***

 
Please call Client Services to replace incorrect product shipments, damaged products or confirmed shipping shortages within 5 business days of receipt of goods. If new product is sent to replace damaged, defective or incorrect items, the original items must be received by Premier within two weeks of the date the RGA was issued. If the product is not returned within the two week timeframe, you will be responsible for payment on the replacement items.
 
Any price differences will be settled once the credit memo is completed.
 
     ***Any item(s) returned that fall(s) outside the above policy will be discarded by Premier and no credit will be issued***
 
 

If returning a GAMA item:

  • GAMA does recommend having daily “clean outs” with the dryer to ensure a longer lifespan.
  • GAMA does recommend to complete weekly “deep cleaning” of the filter and dryer to ensure a longer lifespan.
  • We strongly suggest visiting iQ Perfetto - Autocleaning Function - EN to review a quick video on how to properly care and clean the GAMA Dryer

    • The following steps must be taken:

    If you issue a return with your GAMA dryer please know that the GAMA filter must be completely cleaned out prior to returning. A video will need to be taken of the dryer and sent to either to your Premier Account Executive and or sent directly to our Client Services Team at 847-480-0000 or [email protected]

    PRODUCTS DISTRIBUTED BY PREMIER BEAUTY ARE TO BE SOLD ONLY BY LICENSED SALONS AND STYLISTS. THESE PRODUCTS ARE PROHIBITED FROM BEING SOLD VIA THE INTERNET, MAIL ORDER, OR ANY OTHER UNAUTHORIZED OUTLETS. SUCH DIVERSION MAY RESULT IN THE IMMEDIATE CANCELLATION BY PREMIER BEAUTY OF ALL FUTURE DELIVERIES OF PRODUCT WITHOUT FURTHER NOTICE.

    Return of Online Exclusives Marketplace Items:

    Marketplace items are fulfilled by a third party vendor as indicated on the item's product page. Customers shall be entitled to a refund, less any applicable shipping costs, on their first Order from Brand, provided that refunds are requested within 30 days of receipt of Products and Customer returns the Products in unopened and unused condition (an "Approved Refund"). Customers shall be entitled to make a claim with respect to any defective Product within 30 days of Customer's receipt of the Product, and, upon Customer providing Brand reasonably satisfactory documentation regarding such defect, Brand shall promptly provide Customer with replacement Product at Brand's sole cost and expense.
    Disclaimer: As a third-party vendor processing your payment, the charge on your credit card statement will appear as Luxury Beauty Marketplace.

    Requesting Returns of Online Exclusives Marketplace Items:

    You can submit a return request directly from your customer dashboard on the site where the products were purchased.

    To do so, log in using the same account used to place the order. Then select My Account and navigate to the Order History tab.

    Locate your order and click the search icon to view the order details.

    Next, select the Request Return/Refund button, scroll down, and complete the form in its entirety before submitting.

    If you have any questions in regard to returning your marketplace products, please email [email protected].

    Online Exclusives Marketplace Cancellation Policy:

    Marketplace items are fulfilled by a third party vendor as indicated on the item's product page. Once an order is in fulfillment, sellers are required to approve cancellation. To cancel an order that has not entered the shipping process, please email [email protected].