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Premier Beauty STORE Return & Exchange Policy:

Thank you for shopping with Premier Beauty Supply at CHICAGO. We strive to provide you with the best shopping experience possible, and we understand that sometimes you may need to return or exchange your purchases. Please take a moment to review our return policy outlined below.

Return Eligibility:

You are eligible to return your purchase within 30 days from the date of purchase for items bought in-store and on our website via the in-store pickup feature.

Condition of Items:

It is the customer's responsibility to ensure that products returned to Premier are in resalable condition and properly packaged. Premier will accept the following merchandise returns.
  • Products which are brand new, unopened, in current packaging and presently sold by Premier
  • Products whose shelf life is at least 6 months from expiration
  • Products without price labels, residue from adhesive labels or markings of any kind
  • Products purchased from Premier by the invoiced Customer

Return & Exchange Process:

To initiate a return or exchange, please follow these steps:
  1. For in-store purchases: Visit the Premier Beauty Supply store where you made the purchase, and our friendly staff will assist you with the return or exchange process. Please bring your original receipt as proof of purchase.
  2. For online orders with in-store pickup: Visit the Premier Beauty Supply store where you picked up your purchase, and our friendly staff will assist you with the return or exchange process. Please bring the original packing slip or order confirmation email as proof of purchase.
  3. Refund or Exchange: Upon the successful inspection of the returned items and verification of their condition, you will be eligible for either a refund or exchange. Refunds will be issued to the original payment method used during the purchase.

Exceptions:

Certain products may not be eligible for returns or exchanges due to hygiene and safety reasons, such as personal care items or products with broken seals. Please refer to the list of non-returnable items provided:
  • Clearance items are final sale and not eligible for return

Brand Return Policies:

Certain brands have their own return policies that supersede the policies of Premier Beauty Supply. Please find links to the brand return policies below:

Store Policies:

Please note that in-store purchases may be subject to additional policies that align with the regulations of each individual store location. If you have any questions regarding the specific policies at your local Premier Beauty Supply store, please contact them directly.

We value your satisfaction and strive to make your shopping experience as enjoyable as possible. If you have any questions or concerns about our return & exchange policy, please feel free to contact your Premier Beauty Supply store directly at 773-294-9611.

Thank you for choosing Premier Beauty Supply at CHICAGO!