***RETURNS WILL ONLY BE ACCEPTED WITH A RETURN GOODS AUTHORIZATION NUMBER (RGA)***
***CONTACT CUSTOMER CARE AT 847-480-0000 EXT 1 OR
[email protected] TO OBTAIN THE RGA***
It is the customer's responsibility to ensure that products returned to Premier are in resalable condition and properly packaged. Premier will accept and issue credit for the following merchandise returns less freight, if applicable.
- Products received in our warehouse within 90 days of the original purchase date
- Products included under the issued RGA
- Products which are brand new, unopened, in current packaging and presently distributed by Premier
- Products which are not promotions from previous Style Insights
- Products whose shelf life is at least 6 months from expiration
- Products without price labels, residue from adhesive labels or markings of any kind
- Products purchased from Premier by the invoiced Customer
- Products which were not purchased as part of an introductory deal, swap or rewards redemption
***Please check your order immediately upon receipt***
Please call Customer Care to replace incorrect product shipments, damaged products or confirmed shipping shortages within 5 business days of receipt of goods. If new product is sent to replace damaged, defective or incorrect items, the original items must be received by Premier within two weeks of the date the RGA was issued. If the product is not returned within the two week timeframe, you will be responsible for payment on the replacement items.
Any price differences will be settled once the credit memo is completed.
***Any item(s) returned that fall(s) outside the above policy will be discarded by Premier and no credit will be issued***
HOTHEADS RETURN POLICY, please view
here.
THE PRODUCTS SOLD ON THE FRONT SIDE OF THIS INVOICE ARE TO BE SOLD ONLY BY LICENSED SALONS AND STYLISTS. THESE PRODUCTS ARE PROHIBITED FROM BEING SOLD VIA THE INTERNET, MAIL ORDER, OR ANY OTHER UNAUTHORIZED OUTLETS. SUCH DIVERSION MAY RESULT IN THE IMMEDIATE CANCELLATION BY PREMIER BEAUTY OF ALL FUTURE DELIVERIES OF PRODUCT WITHOUT FURTHER NOTICE.
Return of Online Exclusives Marketplace Items:
Marketplace items are fulfilled by a third party vendor as indicated on the item's product page. Customers shall be entitled to a refund, less any applicable shipping costs, on their first Order from Brand, provided that refunds are requested within 30 days of receipt of Products and Customer returns the Products in unopened and unused condition (an "Approved Refund"). Customers shall be entitled to make a claim with respect to any defective Product within 30 days of Customer's receipt of the Product, and, upon Customer providing Brand reasonably satisfactory documentation regarding such defect, Brand shall promptly provide Customer with replacement Product at Brand's sole cost and expense. If you have any questions in regard to returning your marketplace products, please email
[email protected].